How to Accept JAMB Admission If You Have Lost Your SIM Card

Losing your SIM card can be stressful — especially if it’s the one linked to your JAMB profile. Many candidates rely on this SIM to receive important OTPs (One-Time Passwords) used for key actions like accepting admission on the JAMB CAPS portal.

But don’t worry — you can still accept your JAMB admission, even without access to your registered phone number. This guide walks you through your available options.

Why the SIM Card Matters in JAMB Admission

When accessing JAMB services — especially on the JAMB e-facility portal — you’re often required to verify your identity using an OTP sent to the phone number you used during JAMB registration. Without that SIM, you can’t complete some actions (like admission acceptance, email linking, or password reset) directly on your own.

Options If You Have Lost Your SIM Card

1. Retrieve or Re-activate Your SIM

The best and easiest option is to visit your network provider’s service center to do a SIM swap or SIM retrieval.

Requirements:

• A valid means of identification (NIN slip, National ID, voter’s card, etc.)
• Your full name and date of birth
• Proof of SIM ownership (e.g., recent recharge history or SIM pack)

Once you recover the SIM, you can proceed to accept your admission normally via:

https://portal.jamb.gov.ng/efacility

2. Visit the Nearest JAMB Office or CBT Centre

If SIM retrieval isn’t possible (e.g., the number is no longer recoverable or registered to someone else), your next best option is to visit a JAMB Office or accredited CBT Centre.

Steps:

• Go in person with a valid means of identification.
• Explain that you have lost your SIM and need help accessing your JAMB profile or accepting admission.
• JAMB officials can help you:
  • Change the phone number linked to your profile (with proper documentation)
  • Generate OTPs manually
  • Accept admission directly from their system

⚠️ JAMB does not allow third-party access for security reasons, so you must appear in person.

3. Use JAMB Support (If You’re Far from a JAMB Office)

If you live in a remote area and cannot immediately access a CBT center or JAMB office, you can:

• Visit the JAMB Support Portal: https://www.jamb.gov.ng/support
• Click on “Create a Ticket”
• Choose the category (e.g., Admission or Profile Issues)
• Clearly state your issue (e.g., “I’ve lost my SIM and cannot receive OTP to accept admission.”)
• Attach your JAMB result slip or registration details

JAMB will respond with next steps, which may include advising you to visit a JAMB office.

Tips to Avoid This in the Future

• Use a SIM registered in your name when registering for JAMB
• Keep your SIM in a safe place, and store the number elsewhere (e.g., in your email or on paper)
• Link your JAMB profile to an email early on, so you can access your portal even if you lose your phone
• Consider using two-factor authentication apps or email where possible, not just SMS

Recap: What to Do If You’ve Lost Your JAMB SIM

JAMB Contact Information

• JAMB Support Portal: https://www.jamb.gov.ng/support
• Phone (JAMB Helpdesk): 0813658955, 0700-JAMB-ZERO
• Email: support@jamb.gov.ng
• Nearest CBT Centre Finder: https://jamb.gov.ng/Accreditted_Centres

Final Note

Losing your SIM card does not mean losing your admission. With the right steps and patience, you can still access your JAMB portal and secure your spot. Don’t delay — take action early so you don’t miss important deadlines or lose your admission offer.